Payment Terms

This page explains payment options and payment-related information for purchases made at Ivyval. Please review your order details, payment currency, and total amount before completing checkout.

1. Accepted Payment Methods

Our checkout supports the following card networks:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Discover
  • Diners Club
  • UnionPay
  • Elo

We also offer the following checkout options where available:

  • Shop Pay
  • Apple Pay
  • Google Pay

Available payment options may vary depending on your location, device, browser, and payment provider. The options displayed at your checkout are the options available for your order.

If an installment option is displayed through Shop Pay, eligibility, payment schedules, and any applicable interest or fees are governed by the payment provider's terms shown before you agree to that option.

2. Prices and Payment Currency

Review the currency and final order total displayed at checkout before submitting payment. Applicable shipping charges, taxes, and discounts calculated by our checkout are shown in your order summary.

If your payment account uses a different currency from the checkout currency, your bank or payment provider may apply its own exchange rate or additional fees. These charges are determined by your provider.

For information about shipping and any applicable import duties or customs charges, please review our Shipping Policy.

3. Payment Authorization

Payments are subject to authorization and verification by your card issuer or payment provider. You may be asked to complete an additional authentication step during checkout.

Please provide accurate billing information and use a payment method you are authorized to use. An order cannot proceed to fulfillment unless the required payment has been successfully processed.

4. Payment Security

Complete your payment through the checkout provided on our website. Please do not send your full card number, card security code, account password, or one-time authentication code by email.

5. Declined or Unsuccessful Payments

If your payment is declined, check your billing details, card expiration date, and available funds. Your bank or payment provider can explain any restrictions or authorization issues affecting your payment.

If you are unsure whether a payment succeeded, check for an order confirmation and contact us before submitting another order. A pending authorization on your account does not necessarily mean a completed payment; your provider can confirm its status.

6. Refunds

Return and refund eligibility is explained in our Refund Policy. After an approved refund is issued, the time it takes to appear in your account depends on your bank or payment provider.

If your purchase uses an installment payment option, please also review your provider's terms for how refunds affect your payment schedule.

7. Contact and Customer Service Hours

For payment questions, please contact us with your order number, if available, and a description of the issue. Do not include sensitive payment credentials.

Email: hello@ivyval.com
Phone: +44 1264 310780

Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM, United Kingdom local time (Europe/London).
Greenwich Mean Time (GMT, UTC+0) in winter and British Summer Time (BST, UTC+1) in summer.

Messages received outside these hours will be reviewed during customer service hours.

Business name: Ivyval
Business address:
Pennings Road
Tidworth
SP9 7LB
United Kingdom