Shipping policy

This policy applies to orders placed through Ivyval for delivery within the United States.

Shipping origin: United States
Shipping cost: Free Standard Shipping — $0.00 USD
Order processing time: 1–3 business days
Estimated transit time: 6–9 business days
Total estimated delivery time: 7–12 business days, subject to the order cutoff below.

1. Shipping Destinations and Costs

We offer free standard shipping on all orders delivered to supported addresses within the United States, with no minimum purchase amount.

The standard shipping charge at checkout is $0.00 USD.

Delivery availability for your address is confirmed at checkout. If an address cannot be served, checkout will not offer a shipping option for that destination.

This policy covers United States deliveries only.

2. Currency and Taxes

Product prices and checkout payments are in United States dollars (USD).

Applicable sales taxes, if any, are calculated and displayed at checkout before you complete your purchase. Free shipping applies to delivery charges and does not remove applicable sales taxes.

3. Order Cutoff and Business Days

Daily order cutoff: 12:00 AM midnight (00:00), United Kingdom local time — Europe/London.

This timezone follows Greenwich Mean Time (GMT, UTC+0) in winter and British Summer Time (BST, UTC+1) in summer.

Orders received after the cutoff are assigned to the next processing business day. Because the cutoff is at the beginning of the day, orders placed during the remainder of that day are assigned to the following business day.

Processing and transit business days are Monday through Friday, excluding applicable public holidays. Saturdays and Sundays are not counted in our delivery estimates.

Orders placed on weekends or public holidays are assigned to the next processing business day.

4. Order Processing Time

Orders are processed within 1–3 business days, calculated according to the cutoff and business-day schedule above.

Processing includes reviewing the order, preparing the items, packing, and handing the shipment to the carrier.

If an issue prevents us from processing your order within this timeframe, we will contact you using the email address provided at checkout.

5. Estimated Delivery Time

After your order has been dispatched, estimated transit time is 6–9 business days.

Total estimated delivery time = order processing time + transit time.

For United States orders:

  • Processing: 1–3 business days.
  • Transit after dispatch: 6–9 business days.
  • Total: 7–12 business days.

Orders received after the cutoff may require an additional business day before processing begins. Weekends and applicable public holidays are excluded.

These are estimates rather than guaranteed arrival dates. If we become aware of a material delay, we will notify you and explain the available options. Delivery delays do not remove your applicable consumer rights.

6. Shipping Origin and Fulfillment

All orders covered by this policy are shipped from within the United States.

Ivyval is a UK-based online retailer. Our United Kingdom business contact address is not the dispatch location for these orders.

Orders are fulfilled from United States shipping locations. United States return warehouses may differ from the location that dispatched your order.

Ivyval remains your point of contact for order processing, shipment tracking, delivery issues, and customer service.

7. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information.

Tracking updates may take 24–72 hours to appear after dispatch. A tracking number may initially show that a label has been created before the carrier records its first scan.

If tracking has not updated after this period, contact hello@ivyval.com with your order number so we can check the shipment.

The carrier assigned to your shipment will be identified in your shipping confirmation or tracking details.

8. Shipping Address Changes

Please check that your shipping address is complete and accurate before placing your order, including any apartment or unit number and ZIP code.

If you notice an error, email hello@ivyval.com immediately with your order number and the corrected address.

We will try to update the address before dispatch, but changes cannot be guaranteed once processing has begun. After dispatch, an address change or redirection depends on the carrier and may not be available.

If a delivery fails because of an address issue, contact us so we can review the shipment and explain the available options. Any proposed reshipping charge will be disclosed for your agreement before reshipment.

9. Customs and Import Charges

Orders covered by this policy are shipped from within the United States to United States delivery addresses.

Customers are not charged cross-border customs duties or import clearance fees for these domestic shipments.

Applicable sales taxes are separate and are displayed at checkout where required.

10. Delayed, Missing, or Lost Packages

If your order has not arrived by the end of the estimated delivery period, or tracking shows an exception, contact hello@ivyval.com promptly. You do not need to wait 25 business days to request assistance.

We will investigate with the fulfillment location or carrier and keep you informed of material updates.

If tracking shows “delivered” but you cannot locate the package:

  • Check the delivery location and any safe places.
  • Ask household members, building staff, or neighbors whether they accepted it.
  • Contact us so we can help investigate with the carrier.

A delivery scan does not prevent you from reporting a missing package.

If an order is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund, taking account of your preference, product availability, and applicable consumer rights.

11. Items Damaged During Delivery

If your item arrives damaged, email hello@ivyval.com as soon as possible with your order number, a description of the damage, and photos of the item and packaging where reasonably available.

Please keep the item and packaging while we review the issue.

Refunds, replacements, and any necessary returns are handled under our Return and Refund Policy. Ivyval covers necessary return shipping costs for items damaged on arrival.

12. Returns and Shipping Charges

Free outbound shipping does not mean that change-of-mind return shipping is free.

For return eligibility, United States return warehouse arrangements, exchanges, and responsibility for return postage, please review our Return and Refund Policy.

Contact us before mailing a return so we can provide the correct United States warehouse address for your item. Do not send returns to our United Kingdom business contact address.

13. Contact Information

Store Name: Ivyval
Email: hello@ivyval.com
Phone: +44 1264 310780
Website: www.ivyval.net

Business Contact Address:
Pennings Road
Tidworth
SP9 7LB
United Kingdom

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM
United Kingdom local time — Europe/London
GMT (UTC+0) in winter and BST (UTC+1) in summer.

Messages received outside these hours will be reviewed during customer service hours.