Terms of service

1. Overview

Welcome to Ivyval. Throughout these Terms of Service, “Ivyval,” “we,” “us,” and “our” refer to the operator of the online store at www.ivyval.net.

Ivyval is a UK-based online retailer serving customers in the United States. Our website is powered by Shopify, which provides the e-commerce platform we use to offer our products and services.

These Terms govern your use of our website and purchases from our store. They should be read together with our:

• Privacy Policy
• Shipping Policy
• Return and Refund Policy

By using our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or limits any consumer rights or remedies that cannot legally be excluded or limited.

2. Eligibility and Account Information

To place an order, you must be of legal age to enter into a binding contract in your place of residence, or act with the authorization and supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete contact, billing, payment, and shipping information.

If you create an account, you are responsible for taking reasonable steps to protect your login credentials. Please contact us promptly if you suspect unauthorized access.

You must not impersonate another person, use payment details without authorization, or provide information intended to mislead us.

3. Product Information and Availability

We aim to provide accurate product descriptions, images, prices, and availability information.

Product colors may vary slightly depending on your screen and display settings. Any such variation does not remove your rights if a product is defective or materially different from its description.

Please review the product listing before ordering, including the item’s size, materials, included components, age recommendations, and safety warnings.

Products may contain small parts or have age restrictions. Follow the manufacturer’s instructions and warnings. A collectible product should not be assumed suitable for young children.

Product availability may change. If an item becomes unavailable after you order, we will contact you and offer an appropriate resolution, including a refund for any unavailable item that has been paid for. We will not substitute a different product without your agreement.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase the products selected under these Terms.

An automated order receipt confirms that we have received your order. Acceptance occurs when we send a dispatch confirmation, unless we expressly confirm acceptance earlier.

We may decline or cancel an order for a legitimate reason, such as:

• Product unavailability.
• An address we cannot deliver to.
• Unsuccessful payment authorization.
• Reasonable concerns about fraud or unauthorized payment.
• A material pricing or product information error.

If we cannot fulfill your order, we will notify you. If payment has already been collected for a cancelled item, we will initiate a refund to the original payment method within 3 calendar days after cancellation is confirmed. Your payment provider may require additional time to post the refund.

We will not impose a higher price or make a material change to an accepted order without your agreement.

5. Prices, Currency, and Promotions

Product prices and checkout payments are in United States dollars (USD).

We offer free standard shipping on orders delivered to supported United States addresses, with no minimum purchase amount. The standard shipping charge is $0.00 USD.

Applicable sales taxes, if any, are calculated and displayed at checkout before payment.

Changes to advertised prices apply to future orders and do not, by themselves, change the price of an accepted order.

Promotions may have additional conditions, such as eligibility requirements and expiration dates. These conditions will be disclosed with the offer. Promotional terms do not override your mandatory consumer rights.

If your payment account uses another currency, your bank or payment provider may apply an exchange rate or fees determined by that provider.

6. Payments

Available payment methods are displayed at checkout and may include supported payment cards, Shop Pay, Apple Pay, and Google Pay.

Availability may depend on your location, device, browser, and payment provider.

By submitting payment details, you confirm that you are authorized to use the selected payment method. Payments are subject to authorization, verification, and any authentication required by your provider.

If an installment option is offered at checkout, eligibility, payment schedules, interest, and fees are governed by the provider’s terms displayed before you agree to that option.

Please do not send full card numbers, security codes, passwords, or one-time authentication codes by email.

7. Shipping and Delivery

Orders covered by our United States Shipping Policy are dispatched from within the United States. Our United Kingdom business contact address is not the dispatch location for these orders.

Our estimated delivery schedule is:

• Order processing: 1–3 business days.
• Transit after dispatch: 6–9 business days.
• Total estimated delivery: 7–12 business days, subject to the order cutoff.

Processing and transit business days are Monday through Friday, excluding applicable public holidays.

Our order cutoff is 12:00 AM midnight (00:00), Europe/London. Orders received after the cutoff are assigned to the next processing business day. Europe/London follows GMT in winter and BST in summer.

Delivery dates are estimates. If a material delay occurs, we will provide relevant updates and explain the available options.

Please contact us if a shipment is delayed, missing, or marked delivered but cannot be located. We will investigate and arrange an appropriate resolution. Handing a parcel to a carrier does not, by itself, remove our obligations concerning delivery.

For full details, see our Shipping Policy.

8. Order Changes and Cancellations

You may request cancellation within 24 hours after placing your order, provided it has not entered processing or shipment.

Please email hello@ivyval.com promptly with your order number. Cancellation is confirmed only when we notify you that the request has been accepted.

Address or item changes cannot be guaranteed once processing has begun.

If cancellation is no longer possible, you may request a return after delivery under our Return and Refund Policy. This does not limit any separate cancellation rights provided by applicable law.

9. Returns, Exchanges, and Refunds

We accept return and exchange requests within 30 calendar days after delivery, including eligible change-of-mind returns.

Non-defective items must meet the condition requirements in our Return and Refund Policy. These requirements do not override your rights regarding defective, damaged, incomplete, or incorrect items.

Returns are made by mail to an assigned United States return warehouse. Different products may require different return locations. Contact us before mailing a return to obtain the correct address and instructions.

For change-of-mind returns, customers purchase the return label and pay return postage. Ivyval covers necessary return shipping costs for defective, damaged, incomplete, or incorrect items supplied by us.

We do not charge restocking fees.

After receiving an eligible return, we complete the inspection and initiate the refund within 3 calendar days of receipt. Refunds are issued to the original payment method. Bank or payment-provider posting time is additional.

See our Return and Refund Policy for complete eligibility, exchange, shipping-cost, and refund details.

10. Intellectual Property and Brand References

Website materials are owned by Ivyval or their respective rights holders, or used with appropriate permission where required.

Third-party brand names, character names, logos, and trademarks belong to their respective owners. Their appearance on our website identifies the products offered and does not, by itself, indicate that Ivyval is affiliated with, sponsored by, or endorsed by those owners.

Purchasing a product does not transfer intellectual property rights in its brand, characters, artwork, design, or underlying technology.

You may use our website for personal shopping and other lawful purposes. You must not reproduce or commercially exploit protected website materials without permission from the relevant rights holder, except where permitted by law.

11. Reviews and Other Submissions

If you submit a product review or other content, it must reflect your honest experience and must not infringe another person’s rights.

You retain ownership of your submissions. By submitting content for publication, you grant Ivyval a non-exclusive, worldwide, royalty-free license to display, reproduce, and format that content as reasonably necessary to operate and promote our store.

This permission does not authorize us to change the substance of your review or misrepresent your opinion.

We may remove content that is unlawful, fraudulent, unrelated to the product, contains private information, or violates another person’s rights. We do not prohibit honest negative reviews or penalize customers for providing them.

Private customer service correspondence is not treated as permission to publish your personal information or use it in advertising.

12. Acceptable Use

You must not use our website to:

• Engage in fraud or other unlawful activity.
• Infringe intellectual property or privacy rights.
• Submit malicious code or interfere with website security.
• Obtain unauthorized access to accounts or systems.
• Harass or threaten customers, staff, or other people.
• Submit fabricated reviews or impersonate another person.
• Collect other users’ personal information without authorization.

We may restrict access where reasonably necessary to address misuse or protect the website and its users. Such restrictions do not remove valid refund obligations or other consumer rights.

13. Shopify and Third-Party Services

Shopify provides the technology platform supporting our store. Products purchased from Ivyval are sold by Ivyval, and questions about orders, delivery, returns, and refunds should be directed to us.

Payment providers and optional third-party services may have their own terms and privacy notices.

Links to external websites are provided for convenience and do not automatically constitute an endorsement. This section does not remove Ivyval’s responsibility for the products we sell or the services we agree to provide.

14. Privacy and Electronic Communications

Our Privacy Policy explains how personal information is collected, used, and shared in connection with our store, including the role of Shopify and service providers.

We may send transactional communications concerning your orders, payments, deliveries, returns, account security, or material service updates.

Marketing communications are handled according to applicable consent requirements and your communication preferences. You may unsubscribe from marketing emails using the instructions provided in those emails.

15. Errors and Corrections

We may correct errors in product descriptions, prices, availability, or other website information.

If a material error affects your order, we will contact you and explain the issue. We will not require you to accept a higher price or materially different product without your agreement.

If the order cannot proceed, we will cancel the affected item and refund any payment collected for it.

16. Warranties and Liability

We will honor the descriptions, express commitments, and consumer obligations applicable to the products and services we provide.

We do not guarantee that the website will always be uninterrupted or free from technical errors. We will take reasonable steps to address issues affecting its operation.

To the extent permitted by applicable law, we are not liable for business losses arising from personal use of the website, or for losses that were not reasonably foreseeable when the relevant contract was formed.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms removes applicable statutory warranties, rights relating to defective or misdescribed goods, or valid delivery and refund obligations.

17. Events Beyond Our Reasonable Control

Events such as severe weather, natural disasters, transportation disruptions, or government restrictions may affect fulfillment.

Where such an event affects your order, we will take reasonable steps to reduce its impact, provide material updates, and explain the available options.

These events do not automatically remove your right to a refund or other remedy where required by law.

18. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply in your place of residence.

This choice of law does not deprive you of protections or rights to bring proceedings in a court available to you under applicable law.

If you have a complaint, please contact hello@ivyval.com with your order number and a description of the issue so we can attempt to resolve it.

Contacting us does not prevent you from using other remedies available under applicable law.

19. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, or legal requirements. The latest revision date appears at the top of this page.

Updates apply prospectively. Unless required by law or agreed with you, they do not retrospectively reduce the rights or commitments applicable to an existing order.

Where required, we will provide notice of material changes.

20. General Provisions

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

A failure to enforce a provision immediately does not waive the right to enforce it later.

These Terms and the policies referenced in them form the agreement concerning your use of our store and purchases, together with any express commitments applicable to your order. They do not exclude representations or rights that cannot lawfully be excluded.

If we transfer the business or our obligations to another operator, we will take reasonable steps to ensure that your existing order rights are preserved and provide notice where required.

21. Contact Information

Store Name: Ivyval
Website: www.ivyval.net
Email: hello@ivyval.com
Phone: +44 1264 310780

Business Contact Address:
Pennings Road
Tidworth
SP9 7LB
United Kingdom

This is our business contact address. United States orders are dispatched from the United States, and returns must be sent to the assigned United States return warehouse following our return instructions.

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM
United Kingdom local time — Europe/London
GMT (UTC+0) in winter and BST (UTC+1) in summer.

Messages received outside these hours will be reviewed during customer service hours.